Damaged Items (We hope this never happens.)
When you receive your items, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-973-3780, or email to: email@example.com. We’ll need your order number, email address, shipping address, and phone number. Please be sure to retain the shipping box, packing materials, and damaged items in case we need to provide them to the carrier as proof of damage during transit.
Shipping Errors (Oops!)
We strive for excellence in everything we do. However, if we made a mistake and you received an incorrect item, please contact us immediately at 1-800-973-3780 or email to: firstname.lastname@example.org. We’ll take good care of you. Pinky promise.